Mentor Source, Inc. Conflict Management - 1 seat (1 user, 1 course, 2 hours, online webinar)
This 2 hour presentation with David discusses:
Anatomy of Conflict
Defining conflict
Stages of conflict
Balancing results vs. relationships
Ways of looking at conflict
Causes of Conflict
Preparing for Resolution
Resolving the Conflict
Developing rapport
Exercising Active listening
Using multiple perspectives
Leveraging shared interest
Exploring options
Creating a Shared Vision
Coming to agreement
Formalizing the agreement
Putting it all together