If you are getting ready for a career as an entry-level information technology (IT) professional or personal computer (PC) service technician, the CompTIA® A+®: Exam 220-802 course is a first step in your preparation. The course will build on your existing user-level knowledge and experience with personal computer software and hardware to present fundamental skills and concepts that you will use on the job. In this course, you will acquire the essential skills and information you will need to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems.
The CompTIA A+: Exam 220-802 course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you will require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examination, 2012 objectives (exam number 220-802), in order to become a CompTIA A+ Certified Professional.
In this course, you will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
- Identify the basic components and functions of an operating system.
- Identify and configure operating systems.
- Configure mobile computing devices.
- Implement concepts and techniques used to secure computing devices and environments.
- Troubleshoot hardware components.
- Troubleshoot system-wide issues.
This course is intended for anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.
Students taking this course should have the following skills: end-user skills with Windows®-based personal computers, including the ability to: browse and search for information on the Internet; start up, shut down, and log on to a computer and network; run programs; and move, copy, delete, and rename files in Windows Explorer. Students should also have basic knowledge of computing concepts, including the difference between hardware and software; the functions of software components, such as the operating system, applications, and file systems; and the function of a computer network.
An introductory course in a Windows operating system, or equivalent skills and knowledge, is required. Students can take any one of the following Logical Operations courses: Introduction to Personal Computers: Using Windows® XP or Introduction to Personal Computers: Using Windows® 7.
The following Logical Operations courses are also recommended: Windows® XP: Introduction or Microsoft® Windows® 7: Level 1.