Fast access to vast selection of equipment assures
maximum assembly line up-time.
"Having a source that can help us find what we need and deliver fast is a
big asset. We count on TestMart to fulfill that need."
-- Kevin Jones
Manufacturing Supervisor, VertiCom
Business is good these days for wireless radio component manufacturer
VertiCom, Inc. Not surprisingly, things are humming around the company's
Santa Rosa, California manufacturing facilities too. Meeting booming demand
for its permanent magnet YIG synthesizers and converters means VertiCom
often keeps production running around the clock, and there is little sign of
For manufacturers of many products, stepping up
production involves little more than adding overnight shifts. But VertiCom's
point-to-point and satellite communications components are complex products
destined for critical communications tasks. So, much of the manufacturing
process is spent in rigorous and intricate product testing.
"TestMart is the most responsive company I've ever worked with."
-- Kevin Jones
"We build very specialized products for a market that is growing by
leaps and bounds," explains Kevin Jones, manufacturing supervisor at
VertiCom. "Our test capacity is essential to maintaining high quality, but
it can also determine our weekly output. Test is an absolutely critical part
of getting product out the door."
Test Depends on Instruments
The importance of product testing also makes test
equipment performance critical. Manufacturing cannot
be crippled by the failure of one of the company's many frequency counters,
spectrum analyzers, or oscilloscopes, and when a failure does occur, the
company has to obtain
a replacement immediately.
"Even with the redundancy of multiple test stations, losing any test
capability affects our production numbers," says Jones. "In fact, one of our
key phase transient tests has to run 24 hours-a-day, so if one station goes
down we have to initiate a replacement search immediately. Having a source
that can help us find what we need and deliver fast is a big asset. We count
on TestMart to fulfill that need."
"TestMart makes it easy to establish availability of a products and then
follow through with a transaction."
-- Kevin Jones
Faster Equipment Acquisition Means More Uptime
TestMart's benefits are twofold for Jones and his team. Not only is
equipment delivered quickly to minimize downtime, but Jones can find what
he's looking for in TestMart's impressive product databases in a fraction of
the time required to compare and select products using catalogs.
"I spend 80 to 90 percent
of my time on the manufacturing floor," explains Jones. "I can't afford to
sit at my desk with a bunch of catalogs or waste time on a cumbersome
Internet search. TestMart makes it easy to establish availability of a
product, and then follow through with a transaction."
Content, Support Keep VertiCom Coming Back
TestMart also makes a wealth of information and support available after the
transaction so time saved acquiring equipment isn't wasted on calibration or
set up. "And TestMart is the most responsive company I've ever worked with" says Jones. "The
service is excellent, they were proactive in checking to see if our
equipment is up and running, and they¹re available by phone if we do get
into a jam."
"I've almost never stumped TestMart when it came to finding equipment,
and it's impressive how service-oriented they are, regardless of how big or
small our order is."